*** Please note, your application will be reviewed within 30 days of the submission date. If you have any questions, please email chair of the application commiteee, Donna Banks, dbanks@nwmsonline.com.
Our typical processing and mailing turnaround time is 7–10 business days. If a gift card is undeliverable, it is usually returned to our PO Box within 30 days.
If a patient has not received their gift card, we ask that you contact us within 30 days of the application submission so we can investigate and help resolve the issue. After that timeframe, it becomes much more difficult to track or recover returned mail and we will not be able to further help.